03-05-2018, 06:22 PM
Quote:Energy firms will be banned from charging catch-up bills for gas and electricity used more than 12 months earlier.Source
Regulator Ofgem's new rule, to start in May for domestic customers, should stop shock bills of thousands of pounds.
Customers who pay via direct debit often receive bills based on estimated meter readings.
When an actual reading is taken, the supplier "back-bills" the customer for any shortfall.
Good to see as it was known that this kind of backdating was costing typically over £1k and was driving people into debt.
DiscussPF Founder & Owner Emeritus 
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